policies
shipping policy
To ensure correct taxes are charged and shipping details are used, all orders will be shipped to your payment card billing address. Apologies for any inconvenience. If you think you may not be at home to receive the order, please leave a note of a safe place to leave it for us to pass on to the carriage company. For our shipping provider, we use USPS, UPS for USA and Canada, and UPS for other UK areas and shipping into Europe. They have proved to be exceptionally reliable, and are happy to use their services. We’ll do our best to send your order within 7 days of ordering. Large-volume orders may take longer. The costs detailed for FedEx and UPS are for their Monday-to-Friday delivery services. Please be aware, this may not always be possible but we will do our best to accommodate your request. In all cases, Shipping Costs can be quoted using the Shipping Calculator on your Cart page.
fulfillment and refund policy
Orders are expected to ship within 5-7 business days unless an item is on backorder or pre-order. Backordered and pre-order items will be noted in the item description. Orders will ship once all items are in stock. Tracking info will be sent to the email provided once the order has shipped. If a customer is unhappy with an item they have received but not used, they can return the unused merchandise to this address for a refund: 9540 Garland Rd Ste. 381 Box#126 Dallas, TX 75218-3423. For all other inquiries, please contact wes@jjwoodturningcreations.com and we will work to resolve the issue as quickly as possible.